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items
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Return Policy

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days to return the goods to the following address:

Unit 2 Hillfoot Industrial Estate
17 Hoyland road
Sheffield
S3 8AB UK.

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

Alternatively, if you would like to make use of in-store credit, please make a note of this on your returns form. If you lose your returns form, then another copy can be printed here. 

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. 

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email us or to drop us a line on 0114 418 4175 / durianladyinuk@gmail.com